Returns & Exchanges

Returns

Haute Hot wants you to feel and look your best in our garments. If something isn't quite right and you would like to exchange or return an item, simply return it to us, free of charge, within the timeframe detailed below.

 

Return Policy

We hope you love your purchase; however should you wish to return your order for an exchange or refund, we will accept returns sent back within 14 days of receipt of your order.

Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that bottoms are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. 

 

Refunds

Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, or store credit). You will receive an email once your order has been refunded.

 

Exchanges

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.

 

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